Shipping Methods
How much is shipping and how long does it take?
For all orders, we require 1 - 3 business days to process and package your order before shipping. Orders are shipped Monday through Friday only as our Warehouse team does not fulfill on weekends.
a) For USA, Canada, Australia ,United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it takes about 7 to 14 business days.
b) For customers in South America, it may take 15 to 30 business days.
c) For other countries, it may take 15 to 25 business days
Please note that delivery dates cannot be guaranteed as carrier delays are beyond our control once your order leaves our warehouse. If an order is returned, we also cannot refund shipping costs for upgraded or expedited services like USPS Priority Mail as these fees go directly to the carrier. We truly appreciate your understanding.
Can I expedite shipping of my order?
Due to uncertainty with carrier delays, we cannot support USPS Priority Mail Express shipping at this time. We are continuing to offer USPS Priority Mail as a service option, but please note that USPS’s stated time windows are only an estimate and not a guarantee. If an order is returned, we also cannot refund shipping costs for upgraded or expedited services like USPS Priority Mail as these fees go directly to the carrier. We truly appreciate your understanding.
Return shipping labels and customs forms can be generated via our Returns Center. At this time, we do not support Exchanges from Canada; we recommend placing a new order if you’d like to exchange for a different size, color, or item.
If you purchase an item and notice that the item is still in stock but the price has changed, please email support@dboxplugin.com with a price adjustment request within 14 days from the date of purchase. A store credit in the amount of the difference will be processed, and in turn will make the item(s) non-refundable.
Will you restock an item that is sold out?
In many cases, we are able to restock our most popular items — simply select the size and / or color you’d like and submit your email address to the Waitlist. If the item comes back, we’ll send a one-time email notifying you that it is back in stock and available for purchase. Please note that this notification does not reserve the item, so we recommend purchasing it quickly if you want to ensure you’ll receive it!